Buses, trains and time: what’s really happening (31 March report)
The latest report on public transport performance, compiled from Metlink’s own (scarce) data by stalwart transport nerd Mike Mellor. Data to 31 March.
Editor’s note: We’re still observing – (along with well-regarded local commentators like Dave Armstrong, and our own commenters) – a mismatch between public statements of how things are OK or getting better, and the actual data. They want to know your thoughts, though! Send your feedback.
A reminder of the principles behind this report: it tracks performance over time of the top 10 bus routes and of trains, on average and by operator, as published weekly / monthly / irregularly by GWRC, against GWRC’s KPIs, showing trends and whether performance is on Target, Needs improvement or is Unsatisfactory. Whether the KPIs are appropriate is a matter of opinion: this report is concerned solely with matters of fact.
1. Bus Reliability
1.1. Average performance declined, driven by a worsening in Tranzurban performance but an improvement from NZ Bus. Despite all the cancellations, overall performance on none of the top 10 routes this week is regarded by GWRC as Unsatisfactory.
1.2. Tranzurban continues to outperform NZ Bus.
1.3. NZ Bus performance has always been in the “Needs improvement” area, but no improvement has been delivered – driver shortages are just the most recent manifestation. This is a continuing failure on the part of both GWRC and NZ Bus.
2. Bus punctuality
2.1 No significant changes, with NZ Bus still needing improvement: Average punctuality is still at the same level as it was when this dataset commenced last November. All initiatives to improve performance have been ineffectual.
3. Train reliability
3.1 No new data has been published, and no initiatives to improve the Unsatisfactory performance announced.
4. Train punctuality
4.1 No new data has been published, and no initiatives to improve the Unsatisfactory performance announced.
5.1 No data covering 2019 has been published.
6. Bus Data
- Bus data: https://www.metlink.org.nz/on-our-way/measuring-progress-on-improvements-to-the-bus-network/
- Train data: https://www.metlink.org.nz/customer-services/rail-performance/
Banner image credit: Twitter user Merxplat